...::::..Community Airlines-Travel Assistance...:::...

........................Travel Assistance

your travel plans, the more we can help you. Our representatives will answer questions, discuss your specific needs, and alert you to special notifications and procedures.

Our passenger service personnel are available to assist passengers with special needs in boarding

We may require a medical certificate explaining your health condition and the possible impact on other travelers. For example, if you have an infectious disease, CAL may require a medical certificate from your physician explaining that your disease is not communicable to other passengers during the normal course of a flight. CAL also requires a medical certificate authorizing the administration of oxygen or confirming that a medical condition would not necessitate extraordinary medical assistance during a flight. Contact Reservations for more information on medical conditions.
Passengers should always bring medication onboard in their carry-on baggage. Never put medicine in your checked baggage. Our airplanes do not have refrigerators onboard, so plan accordingly. If you use needles to inject medication, it is helpful to have a doctor's statement with you in case security officers have any questions. Our personnel will not be responsible for administering medication of any kind.
If vision conditions make it difficult to find your way through the airport, request assistance at curbside. A skycap will help you to the check-in counter. From there, one of our representatives will help you get to the gate and assist you with boarding the airplane.

Also alert the flight attendants, so they can give you any assistance you need with stowing your luggage or identifying items on the service panel. In addition, notify the flight attendants if you will need help leaving the aircraft on landing. If you need help finding the gate for a connection, the baggage claim area, or checking the status of a connecting flight, one of our representatives can assist you.
We have specially trained complaint resolution officials, or CROs, in every airport to meet the needs and concerns of our passengers with disabilities. These employees are responsible for ensuring that disabilities policies and procedures are properly implemented. They will be happy to address any of your questions or concerns. To locate these officials