...::::..Community Airlines-Frequncy Asked Questions...:::...

1. What is an e-ticket?

An e-ticket is an electronic ticket. It contains all the information shown on a paper ticket, but is stored as an electronic record in the airline's computer system. When the e-ticket has been issued, the passenger simply needs to print out their receipt / itinerary showing the booking reference. At the departure airport the passenger goes straight to the airline check-in desk. The main benefits to the passenger are that the e-tickets cannot be lost; there is no need to queue for tickets at the airport, and itinerary changes (where permitted by the airline) can be handled more easily. This form of ticketing is becoming widespread, and the International Air Transport Association are aiming for 100% implementation of e-ticketing worldwide by the end of 2007.

2. I'm having problems booking my flight online. Can I book by phone instead?

Yes, you can book by phone during Just The Flight opening hours. Our telephone number is +255222866041-3

3. What if I can't tell if my booking has been confirmed?

If you have been trying to book online but have not been able to see the confirmation screen - for instance because your screen has frozen or you have been timed out - please don't make another booking. Please call us on +255222866041-3 or email us info@communityairtz.com so that we can check if your booking has confirmed or not.

4. How will I know when my booking is confirmed?

If you have booked a scheduled flight, you will receive an email acknowledgment from us shortly afterwards that we have received the booking. When the booking reaches our ticketing staff. When your tickets have been issued, you receive a further email showing your ticket numbers.

5. Do I still need to reconfirm my flights?

For scheduled flights, Just The Flight recommends that you reconfirm each flight 72hrs prior to departure. For some airlines this is a compulsory requirement, but it is a good idea anyway as it gives us a chance to advise you of any last minute changes to your itinerary. To reconfirm your booking, you can call us on +255222866041-3 or email us info@communityairtz.com . We also recommend that you do the same on the return by contacting your airline locally.

6. What is my baggage allowance?

Baggage allowances do vary according to the airline you are travelling with and the destination. The following is a guideline only - exceptions do exist. Most airlines still use the weight system, allowing you to check-in 25kgs of luggage (economy class). The allowance is normally 30kgs in business class and 40kgs in first class. Scheduled transatlantic flights often still use the 'piece' system, normally allowing each passenger to check-in two pieces of luggage (maximum weight per piece varies between 20-32 kgs). For health and safety reasons items of luggage weighing over 32kgs will not be accepted. Infants are not normally entitled to a luggage allowance. In addition, each passenger may carry one piece of hand luggage, subject to certain weight and size restrictions. Certain articles may not be carried in hand baggage. Excess baggage is normally charged for, and is only carried subject to space being available on your flight.

7. How can I cancel a booking and request a refund?

To cancel a booking Just The Flight require something in writing - an email is normally sufficient. This must reach us as soon as possible before your travel date. Requests can only be actioned during JTF office hours. If you have been issued with paper tickets, these must be returned to us by Recorded Post. Just The Flight will advise you if any refund is due. Just The Flight will charge an administration fee (minimum 25kg per ticket) for processing refunds on scheduled flight tickets - this is in addition to any cancellation fee charged by the airline. Some airlines may charge an administration fee for processing refunds, in addition to the usual cancellation fee.

8. Can I change the name on a ticket?

If you wish to make a name change, please contact us and we will try to help. Most scheduled airlines do NOT permit name changes. If a name change is possible, additional charges normally apply.

9. How long do refunds take to process?

If you are eligible for a refund on a charter flight, we will process the refund on receipt of the tour operator's cancellation invoice. With refunds on scheduled flights, Just The Flight often have to apply to the airline for authority to refund; the time taken varies between airlines but can often take 10 weeks or more

10. Can I change my travel dates?

Date changes may be permitted, depending on the conditions of the ticket you have booked, and availability on the new dates. If you have booked a charter flight, the tour operator's booking conditions (sent to you with your confirmation) will normally tell you if a date change is allowed, and any appropriate charges. In the case of scheduled flights, the conditions which apply to your ticket will be advised once you confirm availability. If you click on 'Read Cancellation & Refund Rules' it should tell you the restrictions on the fare you wish to purchase. If your ticket does permit changes, the airline sometimes charge an amendment fee. In addition, Just The Flight normally make a service charge (minimum 25kg per ticket) to revalidate or reissue your ticket.

11. My ticket does not show my middle name – does it matter?

The majority of airlines simply require that the first name and surname shown on your ticket match the first name and surname shown on your passport. Middle names are not normally required.

12. Will I receive paper tickets or e-tickets?

For scheduled flight bookings an e-ticket will be issued whenever this facility exists. If you have booked online but not been given a choice of delivery options, an e-ticket will be emailed to you. Where an e-ticket is not possible, you will be given a choice of how you would like the tickets to be sent (and the relevant postage and packing charges).

13. What should I do if I lose my tickets?

If you lose your tickets, notify Just The Flight as soon as possible by emailing us, or calling +255222866041-3 We will do our best to help. It is often possible to arrange for replacement tickets to be issued at the airport, but there may be an additional charge for this service.

14. I’m having problems printing my e-ticket – what should I do?

Most airlines are moving to the e-ticket (electronic ticket) system. We recommend that you print your itinerary so that you have a record of the flight details for your own reference, but the airline will not generally ask to see this at check-in. You will, however, require valid photo identification to travel. You can usually reprint an e-ticket itinerary by logging in to www.checkmytrip.com entering your reference number and surname. We recommend you try this first before you spend time and money on phone calls to Just The Flight.

15. I am trying to contact you from overseas, but can't get through.

If you need to telephone us, our main telephone number is +255222866041-3 However from overseas if this number does not work, please try the alternative number